Shipping and Delivery
At Farmhousemerch, we’re committed to delivering your orders quickly and reliably through our efficient shipping services.
Shipping Time
Your total delivery time is calculated as:
Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, preparation, and packaging. Processing times may vary depending on your location and order details.
- Shipping Time: Begins after processing is completed and depends on your chosen shipping method and delivery destination.
Note: Our order cutoff time is based on (GMT-08:00) Pacific Standard Time, and delivery may take longer during peak seasons or promotions.
We partner with trusted carriers like USPS, UPS, FedEx, and DHL to ensure your orders are delivered promptly and securely.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 business days | 7-14 business days | 10-19 business days |
| Apparel | 3-5 business days | 7-14 business days | 10-19 business days |
Orders are processed Monday through Friday, excluding federal holidays, based on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping: Available for orders over $99
Tracking Your Package
- Once your order is shipped, you’ll receive a confirmation email with a tracking number.
- You can track your package on our website.
- Please allow 5-7 business days for tracking updates to appear. If no updates are available after 10 business days, contact us at [email protected].
Shipping Delays
If your order has not been delivered within 45 calendar days, please reach out to us at [email protected] for a full refund. We aim to respond to all inquiries within 12 hours.
Undelivered Packages
If your tracking information shows your package as delivered but you cannot locate it:
- Check your delivery area thoroughly.
- Contact the carrier to report the issue.
- If the problem persists, email us at [email protected] for assistance.
Incorrect Addresses
Please double-check your shipping address during checkout. If you notice an error, notify us immediately at [email protected]. We cannot guarantee delivery to incorrect or incomplete addresses.
Duties & Taxes
Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. Farmhousemerch is not liable for these charges or for failed deliveries in the following cases:
- The package is refused by the recipient.
- Delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without guaranteed refunds.
For further questions or concerns, feel free to contact us at [email protected].